Refund Policy

Overview

Corvexa is a subscription software service. This page explains when we do and do not issue refunds. It applies to every Corvexa plan (Starter, Pro and Enterprise) purchased on corvexa.ai.

Please read it alongside our Terms and Conditions and Privacy Policy.

1. Direct purchase, full access from day one

You choose the plan that fits your needs and pay to get started – there is no trial period.

Once your subscription is active, you get full access to the product immediately. Leads captured are saved to your account with contact details fully visible from the start.

Please review the plan details and features carefully before purchasing, as payments are non-refundable once made (see below).

2. The policy, in one line

All subscription payments are non-refundable – monthly and yearly, including unused time.

3. What happens when you cancel

• You can cancel at any time from your dashboard, in one click. No call, no email required.
• Cancelling stops your next payment. It does not refund the payment you have already made.
• You keep full access until the end of the period you have paid for – the end of the month on a monthly plan, the end of the 12 months on a yearly plan.
• You can export your leads and conversation history at any time before your access ends.
• We do not refund unused months on a yearly plan. If you are not sure you will use a full year, start on monthly.

4. When we will refund you

The rule above has limits. We will always issue a refund in these situations:

• You were charged twice for the same period.
• You were charged the wrong amount – more than your plan price.
• You were charged after cancelling – you cancelled before the renewal date and the payment went through anyway.
• The service failed for an extended period – if Corvexa was unavailable for more than 48 consecutive hours in a billing period because of a fault on our side, tell us and we will refund that billing period.
• The law says so – nothing on this page removes any refund right you have under mandatory consumer or contract law where you live.

Contact us within 30 days of the charge and we will sort it out.

5. What we do not refund

• Changing your mind after paying
• Not using the service during a period you paid for
• Cancelling part-way through a month or a year
• Downgrading mid-term – the lower price starts at your next renewal
• Results. Corvexa is a tool. How many leads it captures depends on your traffic, your website and your setup. We do not promise a number of leads and we do not refund based on results.
• Enterprise onboarding, setup or custom configuration work that has already been delivered

6. Enterprise and custom agreements

If you signed a separate order form or agreement with us, the refund terms in that document apply. Where it conflicts with this page, the signed agreement wins.

7. How to ask for a refund

Email [email protected] with:

1. The email address on your account
2. The date and amount of the charge
3. What went wrong

We reply within 2 business days, and approved refunds are processed within 2–4 business days back to your original payment method through Razorpay. Your bank may take a further 5–10 days to show it on your statement.

8. Before you contact your bank

Please talk to us first. Nearly every billing problem is a mistake we can fix in a day, which is much faster than a chargeback. Accounts with an open dispute may be paused until it is resolved.

9. Changes to this policy

We may update this page. The version that applies to you is the one published here on the date of your payment. We will email active subscribers about any material change.

10. Contact

Corvexa
India

Email: [email protected]